Frequently Asked Questions

Discover everything you need to know about our handcrafted heritage pieces.

What materials are used in Azza Fahmy jewellery?

Our pieces are meticulously handcrafted using a unique mix of 18kt gold and sterling silver, often adorned with precious gemstones and calligraphy inspired by history and culture.

Do you offer international shipping?

Yes, we ship our collections worldwide via premium couriers like DHL. Shipping costs and delivery times vary depending on your location and are calculated at checkout.

How should I care for my jewellery?

To maintain the brilliance of your pieces, avoid contact with perfumes and chemicals. Store them in the provided pouch and clean gently with a soft polishing cloth.

What is your return and exchange policy?

We accept returns and exchanges on non-customized items within 14 days of delivery, provided they are in their original condition and packaging.

Can I request a custom size or engraving?

We offer resizing services for many of our rings and can provide custom engravings on selected pieces to make your jewellery truly unique. Please contact our concierge for details.

Are your pieces covered by a warranty?

Every Azza Fahmy piece comes with a lifetime authenticity guarantee and a one-year warranty covering manufacturing defects from the date of purchase.